Shipping policy
Shipping Policy
Delivery Area
COURTLYN ships to the 48 contiguous United States and Washington, D.C.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, military APO/FPO/DPO addresses, or international destinations.
Shipping Origin
All orders are shipped from:
ApexAssess LLC / COURTLYN
233 James P Brawley Dr SW Atlanta, GA 30314 United States
We are an online-only store. Customer pickup is not available.
Shipping Cost
Standard shipping is free on all orders within our delivery area. No minimum purchase is required.
Order Processing
Orders are normally processed within 1–3 business days after payment authorization.
Business days are Monday–Friday, excluding U.S. federal holidays.
Order Cut-Off Time
Our order cut-off time is 5:00 PM Eastern Time on business days.
Orders placed before the cut-off time enter the processing queue that business day. Orders placed after the cut-off time, on weekends, or on U.S. federal holidays enter the processing queue on the next business day.
Entering the processing queue does not mean an order will ship the same day.
Transit Time
After processing, standard shipping typically takes 5–8 business days.
The total estimated time from order processing to delivery is 6–11 business days. Orders placed after the cut-off time begin this timeline on the next business day.
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other disruptions may affect delivery.
Order Tracking
After your order ships, we will email your shipping confirmation and tracking information.
Please allow up to 48 hours for tracking information to update after the carrier receives the package.
Address Changes
Please check your shipping address before placing an order.
If you need to correct an address, email support@shopcourtlyn.com as soon as possible with your order number and the correct address. We will try to make the change before shipment, but changes cannot be guaranteed once fulfillment has started.
If an order is returned to us because of an incorrect or incomplete address, we will contact you to discuss the available next steps and any applicable reshipping cost before arranging another shipment.
Delayed, Lost, or Missing Packages
If tracking has stopped updating, your order has not arrived within the estimated delivery period, or tracking shows delivery but you cannot locate the package, contact support@shopcourtlyn.com.
Please check your delivery area and ask other members of your household before contacting us about a package marked delivered.
We will review the tracking information and work with the carrier as appropriate. If the package is confirmed lost or incorrectly delivered, we will arrange an appropriate replacement or refund.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, contact support@shopcourtlyn.com as soon as possible, preferably within 7 calendar days of delivery.
Include your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement, return, or refund. Return shipping for damaged, defective, or incorrect items is paid by COURTLYN.
Contact
Email: support@shopcourtlyn.com
Customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays.