We begin preparing orders quickly to help meet our stated delivery estimates. If you need to cancel an order or change an item, shipping address, or contact information, email support@shopcourtlyn.com as soon as possible with your order number and requested change.
We can only cancel or modify an order before it has entered fulfillment or been transferred to a carrier. Once an order has been processed or shipped, it cannot be changed or canceled. You may request a return after delivery if the item is eligible under our Returns & Refunds Policy.
If we successfully cancel an order before fulfillment, the full order amount will be returned to the original payment method. Please allow up to 7 business days for us to issue the refund, plus any additional time required by your payment provider.
We may cancel an order if payment cannot be authorized, the product is unavailable, the delivery address is incomplete or undeliverable, the order appears fraudulent, or we identify a pricing or listing error. If we cancel an order after payment has been captured, we will notify you and issue a refund for the amount paid.