Refund policy
30-Day Return Window
You may request a return within 30 calendar days after your order is delivered.
To start a return, email support@shopcourtlyn.com with your order number, the item you wish to return, and the reason for your request.
Return Eligibility
Eligible items must be unused, unwashed, undamaged, and complete with their original components. Please include the original packaging when reasonably possible.
You may reasonably inspect an item to assess its condition and suitability. Items showing use beyond reasonable inspection, missing components, alterations, or damage caused after delivery may not qualify for a return.
Return Exclusions
The following items are not eligible for change-of-mind returns:
• Used grip tape.
• Opened adhesive products.
• Customized items.
• Gift cards.
• Items clearly identified as final sale or non-returnable on the product page before purchase.
These exclusions do not apply when an item is defective, damaged on arrival, or sent in error.
Return Shipping Cost
COURTLYN pays the return shipping cost for approved, eligible returns within our delivery area.
We will email you a prepaid return label and instructions. Please use the provided label and follow the return instructions.
Return Address
ApexAssess LLC / COURTLYN
233 James P Brawley Dr SW Atlanta, GA 30314 United States
Please contact us for return approval and a prepaid return label before sending an item to this address.
We are an online-only store. In-person returns are not available.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, email support@shopcourtlyn.com as soon as possible, preferably within 7 calendar days of delivery.
Include your order number and clear photos showing the issue and packaging. We will review the information and arrange an appropriate replacement, return, or refund at no additional shipping cost to you.
The requested 7-day reporting period helps us investigate delivery issues promptly. It does not shorten the 30-day return window for otherwise eligible items.
Return Inspection and Refunds
After we receive your return, we will inspect it and email you the outcome.
Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.
Your bank, card issuer, or payment provider may require additional time to post the refund.
We do not charge a restocking fee.
Original Shipping Charges
Standard shipping is free, so there is no original standard-shipping charge to refund.
Exchanges
We do not offer direct exchanges. To receive a different item, please return your eligible item and place a new order.
Refund Status
If you have not received your refund within 10 business days after our refund confirmation email, please check with your bank or payment provider.
If you still need assistance, contact support@shopcourtlyn.com.
Contact
Email: support@shopcourtlyn.com
Customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays.