Where do you ship?
We ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, military APO/FPO/DPO addresses, or locations outside the United States.
How much does shipping cost?
Standard shipping is free on eligible orders shipped within our delivery area. Any available shipping method and applicable charge will be shown at checkout before you place your order.
When will my order arrive?
Please allow 1-3 business days for order processing, followed by an estimated 5-8 business days in transit. Delivery estimates are not guarantees and may change because of carrier delays, weather, holidays, address issues, or other events outside our control.
How can I track an order?
When an order ships, we send a shipping-confirmation email with tracking information when it is available from the carrier. You can also email support@shopcourtlyn.com with your order number.
Can I change or cancel an order?
Please email us as soon as possible. We can only cancel or change an order before it enters fulfillment. See our Order Cancellation & Changes Policy for details.
What is your return window?
You may request a return within 30 calendar days after delivery for eligible unused items. COURTLYN provides a prepaid return label for approved eligible returns. See our Returns & Refunds Policy for full conditions.
Do you offer exchanges?
We do not process direct exchanges at this time. If you need a different item, request a return for the eligible original item and place a new order when ready.
My item arrived damaged or incorrect. What should I do?
Email us within 7 calendar days of delivery. Include your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide the appropriate resolution.
Are COURTLYN products safety equipment?
No. Unless a product page expressly states otherwise, COURTLYN accessories are not protective equipment and are not a substitute for proper sport instruction, court rules, or personal protective gear. Inspect products before use and discontinue use if damaged.